NEW PK LOOK privacy policy Bangladesh

This NEW PK LOOK privacy policy Bangladesh explains how we collect, use, store, share, and protect your personal data when you use our website and related services as an online casino and sports betting platform in Bangladesh. It applies when you browse, register, log in, deposit, withdraw, or contact support. For rules on account use and betting conduct, please also read Terms of Service. If you are looking for product navigation, you can visit Sports or Casino to understand which features require registration and verification.

1. Scope and data controller

For the purposes of this policy, we are the data controller, meaning we decide how and why your personal data is processed. This policy covers data processed through our website, mobile experiences, customer support channels, and any verification steps we require to provide betting and gaming services. It does not cover third-party websites you may reach via external links. Where we act jointly with a service provider, we remain responsible for ensuring appropriate safeguards and contractual protections are in place.

2. What data we collect

We collect personal data that is necessary to create and manage your account, process deposits and withdrawals in ৳, and meet compliance obligations. Account data can include your name, date of birth, username, password, email, phone number, and address details. KYC data may include copies of identity documents, selfies or liveness checks, proof of address, and verification results. Payment data can include transaction IDs, payment method type, and limited payment account identifiers. We also collect technical logs such as IP address, device identifiers, browser details, and activity timestamps, plus cookies and similar technologies.

3. How we use your data

We use your personal data to deliver our services, including account creation, authentication, bet settlement, payment processing, customer support, and platform improvements. We also use data to maintain security, detect suspicious activity, prevent fraud, enforce our rules, and protect you and other users. Where required, we use KYC information to verify identity, confirm you are 18+, and satisfy legal and regulatory expectations for an online casino. We may use contact details for service messages and, where you consent, for marketing communications that you can opt out of at any time.

4. Legal bases for processing

We process personal data only when we have a valid legal basis. Contract performance applies when data is needed to provide the services you request, such as maintaining your account and processing transactions. Legal obligation applies when we must verify identity, keep certain records, or respond to lawful requests. Legitimate interests apply when we secure our systems, prevent fraud, and improve service reliability, provided your rights do not override those interests. Consent applies for optional processing such as certain marketing messages and non-essential cookies, and you can withdraw consent without affecting core service access where consent is not required.

5. Data sharing and disclosures

We share personal data only when necessary to operate the platform, comply with law, or protect users and the business. This can include sharing with payment processors and banking or payment partners to complete deposits and withdrawals, and with vetted service providers that support hosting, analytics, customer service tools, identity verification, and fraud prevention. We may disclose information to the local gambling regulator and competent authorities in Bangladesh where required by applicable rules or lawful requests. We do not sell your personal data, and we do not share it for third-party marketing unrelated to our services.

6. International transfers safeguards

Some of our service providers may process data on infrastructure located outside Bangladesh, for example for cloud hosting, security monitoring, or identity verification tooling. When personal data is transferred internationally, we apply safeguards designed to protect confidentiality and integrity, including contractual obligations, access restrictions, and security controls. We assess vendors for data protection practices and require them to process data only on our documented instructions. Where appropriate, we use measures aligned with widely accepted standards such as GDPR principles, including data minimization, purpose limitation, and accountability, while keeping our obligations under Bangladesh requirements in view.

7. Cookies and tracking choices

We use cookies and similar technologies to enable core site functions, protect sessions, and improve performance. Essential cookies help with login, navigation, and security features such as detecting abnormal activity. Performance cookies help us understand how pages are used so we can improve stability and user experience. Functional cookies can remember preferences such as language or display options. Marketing cookies may be used only where permitted and, when required, only with your consent to show more relevant messages and measure campaign performance. You can manage cookies through your browser settings and, where available, our on-site cookie controls.

8. Data security measures

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Controls include encryption in transit where supported, secure credential handling, and access controls based on least privilege. We monitor for suspicious activity and maintain logging to investigate incidents and protect accounts. We restrict access to KYC documents and payment-related data to trained staff and vetted providers who need it to perform their roles. No system is risk-free, but we continuously review our data security practices and work to reduce exposure through minimization and secure storage.

9. Data retention and deletion

We keep personal data only for as long as needed for the purposes described in this policy, including providing services, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations. Retention periods vary depending on data type. For example, account and transaction records may be retained to support financial reconciliation, fraud prevention, and compliance checks, while certain technical logs may be retained for shorter periods to support security monitoring and troubleshooting. When data is no longer required, we delete it or anonymize it using reasonable methods, unless we must keep it to comply with lawful obligations.

10. Your privacy rights and complaints

You may have rights over your personal data, including the right to request access, correction, deletion, restriction, objection to certain processing, and data portability where applicable. You may also withdraw consent for optional processing such as marketing at any time, without affecting processing that is based on contract or legal obligation. To exercise a right, contact our support team and we may request information to verify your identity before acting on the request. If you believe your data has been handled improperly, you can also complain to the relevant data-protection authority in Bangladesh, in addition to contacting us to resolve the issue.

11. Responsible gambling and minors

Our services are intended for adults only. You must be 18+ to register, deposit, or place bets, and we use KYC and other checks to help confirm age and identity. We may suspend or close accounts where we cannot verify age or where we detect underage use, and we may retain relevant data to prevent re-registration and to comply with legal obligations. We support responsible gambling by offering account tools and support pathways intended to help you manage risk and keep play under control. Gambling involves financial risk, so you should only play with money you can afford to lose.

12. Contact and policy updates

If you have questions about this policy, want to exercise a data right, or need help with verification or account security, contact our privacy and support team through the official channels available on Home and within your account area after Login. We may need to verify your identity before we disclose or change personal data, especially for KYC and payment-related requests. We may update this policy from time to time to reflect changes in our services or compliance needs, and we encourage you to review it periodically. Continued use of the platform means you accept the updated policy where permitted by law.