NEW PK LOOK terms of service Bangladesh

These NEW PK LOOK terms of service Bangladesh form a binding agreement between you and us for access to our online casino and sports betting services. By visiting, registering, or using any part of the site, you confirm that you have read, understood, and agree to be legally bound by this document and any related policies we reference. For additional privacy and data handling details, please review Privacy Policy. If you do not agree, you must stop using the platform and should not attempt to create an account or place any wager.

1. Acceptance and Scope

These terms apply to all users, including visitors, registered customers, and anyone who deposits, withdraws, or participates in promotions. They cover your use of our website, any related services, and any content, software, or tools we provide. Where a specific feature has additional rules, those rules apply alongside these terms and may include bonus terms, wagering requirements, and verification steps. If there is a conflict, the more specific rule for the feature will govern, unless prohibited by applicable law.

2. Eligibility and Legal Capacity

You may use our services only if you are at least 18+ and have the legal capacity to enter into a binding contract. You must be resident in Bangladesh and must not be restricted from participating in online gambling by any applicable law, court order, or personal restriction. You must also not be currently self-excluded with us. We may request evidence of age, identity, and residency at any time, and we may suspend access while checks are completed to protect customers and meet compliance obligations.

3. Self-Exclusion and Restrictions

We support responsible gambling tools, including self-exclusion and account restrictions. If you request self-exclusion, we will take reasonable steps to block access for the selected period and to prevent marketing during that time. You agree not to attempt to bypass self-exclusion by opening a new account, using another person details, or using technical workarounds. If we identify a breach, we may close related accounts, void bonuses, and withhold promotional benefits. Self-exclusion does not remove your responsibility for any unsettled bets placed before the restriction took effect.

4. Account Registration Rules

To use real-money features, you must register an account with accurate, complete, and current information. You must keep your profile details updated, including name, date of birth, address, and contact information. Only one account per person, household, device, and payment instrument is permitted unless we approve otherwise in writing. We may refuse registration, limit features, or close an account if we reasonably believe information is false, duplicated, or used to gain an unfair advantage. For help accessing your account, use Login and follow the recovery steps.

5. Security and User Responsibilities

You are responsible for keeping your login credentials confidential and for all activity on your account, whether authorized by you or not. You must use a strong password, protect your device, and notify us immediately if you suspect unauthorized access, compromised credentials, or suspicious transactions. We may require additional authentication or temporarily suspend the account to protect you. You must not share your account, sell access, or allow any third party to place bets or play on your behalf. We are not responsible for losses arising from your failure to secure your account.

6. Identity Verification and KYC

We apply KYC checks to confirm identity, age, and residency, and to meet fraud prevention and AML obligations. You agree to provide documents and information we request, such as a government-issued identity document, proof of address, and evidence of payment method ownership. We may also request a selfie or liveness check to confirm you are the document holder. Until verification is completed, we may limit deposits, restrict withdrawals, or suspend certain features. If you fail to provide KYC information within a reasonable timeframe, we may close the account and process remaining balances subject to compliance review.

7. Deposits, Currency, and Payment Methods

All account balances, deposits, wagers, and withdrawals are processed in BDT (৳) unless we clearly state otherwise within your cashier view. Available payment methods in Bangladesh may include local bank transfer and other locally available payment channels shown in your deposit and withdrawal pages. You must deposit only from payment methods that you own and control, and you must not use third party funds. We may set minimum and maximum deposit limits, apply risk checks, and reverse or reject deposits that appear unauthorized, duplicated, or linked to prohibited activity.

8. Withdrawals and Payout Processing

Withdrawal requests are subject to security checks, KYC completion, and verification of payment method ownership. We may require withdrawals to be made to the same payment method used for deposits, where technically possible, to reduce fraud and support AML controls. You agree that we may delay or cancel a withdrawal if we reasonably suspect unauthorized use, chargeback risk, bonus abuse, or policy breaches. Processing times vary by method and verification status, and additional time may be required for compliance review. You are responsible for ensuring your banking and payment details are accurate.

9. Bonuses, Promotions, and Wagering Requirements

Promotions are optional and are governed by bonus terms that may include wagering requirements, eligible games or markets, maximum bet limits, and expiry periods. Unless stated otherwise, promotions are limited to one per person, device, household, and payment method. We may withhold, adjust, or cancel bonus funds and related winnings if we identify multi-accounting, collusion, or any attempt to exploit a promotion. You must read the promotion rules before opting in, including any requirements to complete playthrough before withdrawal. For current offers and their rules, review Bonuses before participating.

10. Responsible Gambling Commitments

Gambling involves financial risk and is not a way to earn guaranteed income. We encourage responsible gambling by offering tools such as deposit limits, session limits, time-outs, and self-exclusion, and by monitoring for patterns that may indicate harm. You agree to use these tools when needed and to seek independent support if gambling stops being entertainment. We may contact you with responsible gambling information or apply protective restrictions where appropriate. If you are under 18+, you must not use the service, and guardians should prevent minors from accessing gambling content on shared devices.

11. Prohibited Conduct and Casino Terms Bangladesh

You must use the platform fairly and lawfully. Prohibited activities include fraud, chargebacks intended to avoid payment, multi-accounting, identity misrepresentation, collusion with other users, and any attempt to manipulate outcomes or platform functions. You must not use bots, scripts, automation tools, or any method that provides an unfair advantage. You must not attempt to interfere with our systems, probe security, or introduce malware. If we suspect prohibited conduct, we may suspend your account, void bonuses, withhold promotional winnings, and report relevant activity as required by law.

12. AML Controls and Source of Funds

We maintain AML controls designed to detect and prevent money laundering, terrorist financing, and other financial crime risks. You agree to provide source of funds or source of wealth information when reasonably requested, including supporting documentation. We may monitor transactions, set limits, and conduct enhanced due diligence for higher-risk activity. We may freeze funds or delay withdrawals during an AML review, and we may file reports or share information with competent authorities where legally required. Using the platform to move funds without genuine play or to disguise funds origin is strictly prohibited.

13. Intellectual Property and Site Use

All content on our site, including text, graphics, logos, software, and design, is owned by us or licensed to us and is protected by applicable intellectual property laws. You receive a limited, revocable, non-exclusive right to access and use the site for personal, non-commercial purposes, subject to these terms. You must not copy, modify, distribute, reverse engineer, or create derivative works from any part of the platform except where permitted by law. Any unauthorized use may result in account termination and legal action.

14. Service Availability and Errors

We aim to provide a stable service, but we do not guarantee uninterrupted availability. Maintenance, technical failures, network issues, or third party outages may affect access, bet placement, or account functions. You agree that we may correct obvious errors, including pricing, settlement, or account crediting errors, and we may void or adjust affected transactions in a fair and reasonable manner. If you notice an error, you must notify us promptly and stop using any malfunctioning feature. Continued use after detecting a fault may be treated as prohibited conduct.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profits, loss of data, or business interruption, arising from your use of the platform. Our total liability to you for any claim arising out of or related to the service is limited to the amount of your net deposits remaining in your account at the time the claim arises, unless a higher liability is required by law. Nothing in these terms excludes liability that cannot be excluded under applicable law.

16. Suspension and Termination

We may suspend or terminate your account immediately if we reasonably believe you breached these terms, provided false information, engaged in prohibited activity, or created risk to our operations or other users. You may request account closure at any time, subject to settlement of open bets and completion of required compliance checks. Upon termination, your access rights end and you must stop using the service. We may retain and use information as needed for legal, security, and compliance purposes. If funds are withheld due to an investigation, they will be handled under our compliance procedures.

17. Governing Law and Dispute Process

This NEW PK LOOK user agreement Bangladesh is governed by the laws applicable in Bangladesh. Where gambling regulation applies, you acknowledge that oversight and enforcement may involve the relevant gambling regulator of Bangladesh or other competent authorities, depending on the nature of the issue. Before starting any formal action, you agree to contact us and attempt to resolve the dispute informally by providing full details and supporting evidence. If we cannot resolve the matter, disputes will be handled in accordance with applicable legal procedures in Bangladesh, subject to mandatory consumer protections.

18. Changes to Terms and Conditions

We may update these NEW PK LOOK terms and conditions Bangladesh to reflect changes in services, security practices, legal requirements, or operational needs. When we make changes, we will post the updated version on this page and may provide additional notice where appropriate. Your continued use of the platform after changes take effect means you accept the updated terms. If you do not agree to the changes, you must stop using the service and request account closure. We recommend reviewing these terms periodically to stay informed of your rights and obligations.

19. Contact and Notices

If you have questions about these terms, account issues, KYC, withdrawals, or responsible gambling tools, contact our support team through the channels provided on the website. For general navigation and service access, you can start from Home or use the relevant sections for sports and casino features. Notices we send to you may be delivered through your registered email, on-site messages, or other reasonable methods. You are responsible for keeping your contact details current so you can receive important compliance, security, and account communications.